COVID-19 Information

Invercargill and Southland is at COVID-19 Alert Level 2

At Alert Level 2, the majority of the Invercargill City Council facilities are open, with specific conditions.

Our customer services team is in place to take your calls and answer you Facebook messages regarding all queries on 03 211 1777 or freephone 0800 422 435.

In the event of an emergency regarding our services you can contact us after hours on the same number.


Council services and facilities at Alert Level 2

Check below for more information on specific Council services, facilities, and businesses at Alert Level 2:

 

Bluff Service Station

The Bluff Service Station is open to the public at Alert Level 2. When visiting, please remember:

  • Masks to be worn at all times
  • Please keep 2m apart from others
  • Please scan in upon arrival
  • Hand sanitiser will be available

 

Building and Planning

In order to best manage demand and ensure the safety of our staff and visitors we will be taking bookings for Building & Planning enquiries during Alert Level 2.

Visit icc.govt.nz/building/book-an-appointment to book an appointment.

 

Buses

Buses will run as normal.

Masks are to be worn at all times on the buses (excluding school buses).

BusSmart school bus services will be running as normal at Alert Level 2. Masks are not required on school buses.

 

 

Civic Administration Building (CAB)

The Civic Administration Building is open to the public at Alert Level 2. When visiting, please remember:

  • Wear a mask
  • Please keep 2m apart from others
  • Please scan in upon arrival
  • Hand sanitiser will be available
  • EFTPOS payment preferred
  • Rates and Dog registrations are penalty free until 5pm Tuesday 21 September

 

Council meetings

Please note that under Alert Level 2 we have reduced the number of attendees permitted within our Council Chambers. To ensure safety and appropriate physical distancing measures, please note:

  • A maximum of six members of the public may attend meetings under this alert level, on a first-come first-serve basis.
  • Members of the public will be required to wear a mask.

 

Dog registrations

We know your doggies are due for registration for the 2021-2022 period and lockdown has put up a barrier for those of you that can’t pay online and need to pop in to see us.

Pay to register your dog by 5pm Tuesday 21 September and you will not be charged a penalty.

If you haven’t yet registered your pupper and have the facilities to do this online please visit icc.govt.nz/online-payments where you can pay by direct debit, internet banking or credit card.

If you need your dog registration number please message us on Facebook messenger or call 211 1777.

 

Library

The library will reopen on Wednesday 8 September at 9am with health and safety measures in place. If you’re coming into the library please be aware of the following changes to our services during Alert Level 2:

  • If you are feeling unwell stay home and get a test
  • Remember to wear a mask
  • Check-in using QR code or logbook on arrival and sanitise your hands
  • Maintain social distancing of 2 metres from others
  • Books can be returned, please use the return slots located on the outside of the building
  • All in-person clubs and programmes are cancelled
  • MyBookBag is available for free book delivery: ilibrary.co.nz/mybookbag
  • 30 minute time limits on newspapers and computers apply

Issuing & Returns

  • Return all books through the after-hours slot at the front of the building.
  • The after-hours slot will remain open 24/7
  • We offer free contactless book deliveries and pickup to all in the Invercargill and Bluff areas: ilibrary.co.nz/mybookbag
  • Patrons are encouraged to use self-checkout machines

 

LIMs

Processing of LIM’s will continue as normal at Alert Level 2. Learn more on the LIMs page.

 

Parks

  • Playgrounds are open to the public
  • You can now visit the cemetery and crematorium
  • Funeral and Tangihanga that are held outside can have 100 people in attendance
  • The Crematorium Chapel will be open and 50 people can be in attendance
  • Please wear your mask when visiting our parks
  • Scan in where available
  • Cheeky Llama will be open at Queens Park
  • Public toilets in our parks and reserves will be open

 

Public toilets
All public toilets open at Alert Level 2. This includes toilets along main roads (Exeloos) and in our parks and reserves are closed.

 

Rates
Instalment 1 rate payments were due 27 August 2021.

We know some of you, or your whānau, prefer to pop into our offices and pay with card or cash, which is particularly tricky when the ICC office is not open during Alert Level 4 and 3.

If you pay by 5pm Tuesday 21 September and you will not be charged a penalty.

We also have online options for payments such as direct debit, internet banking and credit card. For more info on ways to pay online, please visit icc.govt.nz/rates/payment-options-advice

 

Rubbish collection
Kerbside recycling and rubbish collections are continuing as normal, please continue to put your red and yellow bins out on your designated day.

 

Rubbish drop-off
Bookings are no longer required to visit the Invercargill Transfer Station at Alert Level 2

  • Remember to check-in using QR code
  • Wear a mask
  • Payments using EFTPOS

The Bluff Transfer Station is also open to the public at Alert Level 2 at it’s regular opening hours.

  • Operating under a “one in, one out” system with mandatory QR code sign-in
  • Remember to wear a mask
  • Payments using EFTPOS

 

Recycling drop-off

SDE Recycling Plant is open to the public at Alert Level 2

  • Wear a mask
  • Maintain social distancing of 2-metres
  • Scan the QR code and santatise
  • Drop your recycling off to the Mersey Street drop-off
  • If you need to go to reception, there is a one in, one out rule in place
  • Payments using EFTPOS

 

School Buses

BusSmart school bus services will be running at Alert Level 2.

Masks are not required on school buses.

 

Splash Palace

🕔 We’re changing our closing times at Alert Level 2

We’re pleased to be able to welcome back our clubs and aquatic sports teams to Splash Palace, but unfortunately this means we need to adjust our opening hours.

Splash Palace will be open to clubs and sports only in the afternoons and weekend evenings from Wednesday, September 15 while Invercargill remains at COVID-19 Alert Level 2. We will return to our regular hours once we move to Alert Level 1.

This means that Splash Palace will be closed to the public from 3pm on weekdays and 5pm on weekends.

🆕 Splash Palace opening hours at Alert Level 2

  • Monday-Friday: 5.30am to 3.00pm
  • Saturdays: 6.00am to 5.00pm
  • Sundays: 8.00 to 5.00pm

We would like to let you know what you can expect when visiting Splash Palace under the new Delta Level 2 guidelines:

  • Face masks will be required to be worn into the facility and through to the changing rooms, once you have completed your swim we ask that you wear your face mask from the changing rooms while exiting the facility.
  • We do ask that all spectators, coaches and volunteers who will be on poolside and are older than 12 wear face masks.
  • You will be required to maintain 2m social distancing.
  • Showers will be closed.
  • Please ensure you scan the QR code on arrival or fill in the manual sign in slip as you enter the facility.
  • We require you to follow our one way system from reception to the changing rooms and then exiting along poolside out the foyer door to the exit.
  • Café will be open and will be accessible by following the one way system from reception. Please follow guidelines in place when purchasing items.
  • All members will need to scan their membership cards at reception where they will check your contact details.
  • Retail shop will be open but you will be unable to try on merchandise.
  • No hiring of swimwear or goggles
  • Lane swimming and aqua jogging is still available but there will be restrictions which will be monitored by our poolside team.
  • Our sauna, spa, cold plunge pool, diving boards and hydro slides are closed.
  • A limit of 30 people at a time will be allowed in the Leisure Pool.
  • A limit of 20 people at a time will be allowed in the in Learner Pool.
  • Please note our lifeguards are exempt from wearing face masks due to the nature of their work as per government guidelines. They will wear face masks when working within 2m of customers.

Please be patient and kind to our facility users and feel free to let us know if you have any questions by emailing us on splash.palace@icc.govt.nz or phoning (03) 217 7506. Or alternatively visit our website splashpalace.co.nz.

 

Splash Palace Swim School

We hope to reopen the Swim School from Monday 13th September under the new Delta Level 2 guidelines. However, we are currently still waiting for an update from Sport New Zealand as to how we can operate under these guidelines. We plan to provide an update to you by Friday 10 September.

What this means is:

  1. We are open to the general public but not to swim school students
  2. You will be credited for the swimming lessons that we have been unable to provide
  3. We will send out further information on Friday

We apologise for any inconvenience and appreciate your understanding and patience.
Please contact the Swim School team via email at swimschool@splashpalace.co.nz if you would like any further information.


Getting in touch

Our customer services team is in place to take your calls and answer you Facebook messages regarding all queries on 03 211 1777 or freephone 0800 422 435.