Complaints

Unregistered premises,
foreign matter in food (i.e. hair, glass, general food safety etc)
industrial noise – businesses that causes noise contravenes the District Plan.
concerns about any premises, business or activities that was mentioned in this page.
complaints relating to the Health Act, i.e. odour or pests related to the said premises, cleanliness or a premises, no ablutions, etc.

Most complaints that relates to smell, fumes, smoke or odour will go to Environment Southland.

Illnesses may need to go to Public Health South.

Request for service

Get in touch with the appropriate team, including the following information:

Name:
Contact address:
Contact number:
Contact email:
Type of complaint/feedback:
Address of the complaint:
Details of the complaint:

Email through to:

Health: dutyhealth@icc.govt.nz
Food: food@icc.govt.nz

We will review your request within 5 business days. Should we have any questions, a member of the team will be in touch via email or phone, so we recommend you leave a number.

Asbestos Contamination

Properties contaminated with asbestos can be a health risk. This usually happens when the building material containing asbestos gets disturb which not only affects the residents,, but also the neighbouring properties. To prevent health risks associated with exposure to asbestos, different agencies work together to ensure that the effects are minimised.

You must take care when removing asbestos, especially when the material is brittle, crumbly or has contaminated dust. Removal can be undertaken by a contractor who has either an A class or B class licence. It is not necessary to use the contractors if less than 10m² of asbestos is to be removed.

Worksafe is available to help if you need to know more about asbestos contamination. They can provide relevant information to anyone undertaking or commissioning residential or commercial work that may involve disturbing materials containing asbestos.

Testing for asbestos

If you suspect that building material may contain asbestos, you can contact Public Health South (PHS). They are available to test domestic asbestos samples for free. These samples will be sent to a laboratory in Wellington.

Once asbestos contamination has been detected or confirmed by sample results, the Building, Resource Management and Environmental Health services will liaise and discuss the contamination levels with you, and set up an action plan to remedy the situation.

Asbestos disposal
Asbestos requires a special waste permit to be disposed at the Regional Landfill. For more information visit Wastenet.

Methamphetamine Contamination

Properties contaminated with methamphetamine pose a serious health risk, especially to their occupants.

Please ensure the suspected property should be tested out by contractors who are:

qualified
equipped
and experienced to perform hazardous tasks.

The Ministry of Health (MoH) advises that professionals who assess and test a property must operate independently of commercial decontamination (remediation) companies.

The NZ Standard for testing and decontamination of methamphetamine-contaminated properties sets out how to test and decontaminate your property.

The standard requires that you vacate and decontaminate the property. If you have tenants you need to make sure they leave the property.

The Council ensures that any information relating to meth contamination which is held on a property file is relayed to future owners through the Land Information Memorandum (LIM) process.

If you have a general enquiry or a complaint about contamination, you should contact the Police or Public Health South.

For contaminated Rental Housing, please see https://www.hud.govt.nz/our-work/methamphetamine-regulations/.

Recreational Water

The term ‘recreational water’ describes any body of water (still or flowing) that people come into contact with when they undertake recreational activities (bathing, water sports, domestic shellfish collection etc) (Ministry for the Environment).

A Memorandum of Understanding (MOU) has been established with parties involved in this area to work cooperatively to ensure that the water quality quidelines for marine and freshwater recreational areas are implemented and managed across Otago and Southland.

The objective of the MOU is for parties to:

Work together to ensure safe, healthy waterways for future generations
Ensure fresh and coastal waters in Otago and Southland are safe for contact recreation and the gathering and human consumption of shellfish

The purpose of the MOU is:

To describe the roles of the organisations when managing the health risks associated with recreational water contact
To develop a cooperative approach to the management of recreational water quality
To ensure each organization participates in accordance with the MOU
To consider new monitoring and response programmes for emergent issues

City and District Councils:

Communicate and educate on human health risks of recreational waters in Otago and Southland
Advise the public when action and alert levels have been reached (as per Ministry for the Environment and Ministry of Health guidelines)
Maintain permanently erected signs where necessary. The purpose of signage is to raise awareness of potential risks, what to look for and to avoid. Signage is most useful at low performance sites which continually reach action levels due to high rainfall events/rough weather
Maintain a register of the location of signs and status
Assist the other agencies in pursuit of their responsibilities

If you have an enquiry you should contact Environment Southland, Public Health South or the Environmental Health section of the Invercargill City Council.

General Complaints or feedbacks

Whether positive or negative, we appreciate feedback about your experience with the Council. Hearing back from you helps us to improve our service to customers and can highlight areas we might otherwise miss.

For further details, refer to the Complaints page.

Contact us

If you have any issues, concern, query or request for any help, you can reach us at:

Environmental Health team –
- Phone 03 211 1777
- Email dutyhealth@icc.govt.nz
Food team
- Phone 03 211 1777
- Email food@icc.govt.nz
Parks and Reserves, including car parks and roads in Reserves, and Wachner Place except with permission from Council’s Parks Manager
Roading Manager – all roads including State Highways
- Email: corridormanager@icc.govt.nz
Trade Waste Officer to discuss any requirements under Trade Waste Bylaw (refer to the Bylaws page).
- Phone: 03 211 1777
You can also post and send to:

Name of team/department

Invercargill City Council
Civic Administration Building
101 Esk Street
Private Bag 90104
Invercargill

Invercargill City Council

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