Invercargill City Libraries and Archives has taken a major step towards inclusivity, becoming one of the first organisations in Southland to introduce the Hāpai Access Card.
This nationwide initiative supports more than 1 million New Zealanders with accessibility needs, helping create a library experience where everyone, regardless of ability, feels welcome and supported. Council Libraries Manager Kathy Aloniu said the Hāpai Access Card was focused on breaking down barriers.
“By introducing this card, we’re sending a clear message that everyone deserves equal access to our library and facilities. We’re extremely proud to lead the way in Southland, making it easier for library users to access everything we offer without unnecessary challenges.”
Introduced in Aotearoa New Zealand in 2020, the Hāpai Access Card provides individuals with a card that identifies the specific accessibility barriers they face in public spaces. Each card displays icons representing the individual’s unique accessibility needs.
“The card really empowers people to move through their communities with confidence,” Ms Aloniu said.
“All library staff have received training around the icons represented on the card, which allows us to immediately understand and meet the needs of our disabled community.
“A library user simply needs to show their card to a staff member and we can ensure that the experience and service they receive makes their library visit as seamless as possible.”
This initiative reflected Invercargill City Libraries and Archives’ evolving role as a welcoming “community living room” and its commitment to inclusivity, learning, and connecting people.
“We’re not just welcoming people in; we’re ensuring they feel valued and supported,” Ms Aloniu said.
“The Hāpai Access Card is more than just a tool—it’s part of our commitment to make the library a space for everyone. We hope this initiative will encourage more people to explore everything our library has to offer.”
More information on the Hāpai Access Card can be found here.
