Online services

This page provides links to all of Council’s online services including the recently released My Invercargill facility which is optimised for mobile phones and tablets. Use of these services is subject to Council’s Online Services Terms and Conditions. Visit this page for all the details.


Emergencies and urgent assistance

For 24/7 urgent assistance phone (03) 211 1777


My Invercargill

My Invercargill enables residents to report issues, ask questions, make Council-related payments from any device (smartphone, tablet or computer) and to check on their previous  requests.

Council staff monitor requests during business hours (8am to 5pm) Monday to Friday. For all urgent requests – day or night – phone 03 211 1777.

Getting started
Use this link – – to save the My Invercargill application to the home screen or desktop of your device.


My new request - 41px

The New Request drop-down section offers a range of services including building/plumbing, dog complaints, overgrown sections, parking/ abandoned cars, Parks and Reserves, property files ($10 fee applies), rates, roads/footpaths, streetlights, water/drainage, wheelie bins or “other” issues. Up to three photos can be added if appropriate – and you can store your personal details for future use.


Payment types currently available include rates, infringements, animals, register (this is for the re-registration of dogs) and debtors.


My previous requests - 41px

My Requests for Service. This is a record of requests you have submitted to Council through the My Invercargill application.


Online payments

Council’s online payments facility enables customers to pay Council debt and/or fees online, including property rates, infringements (parking, animals, building, RMA), dog registration renewals, water bills, pound fees and other Council debt (debtors). Use of this service is subject to Council’s Online Services Terms and Conditions. Visit this page for all the details.


Dogs – NEW registrations

Need to register your new dog? Select this option to register `new’ dogs online.


Resource Management Applications

Prefer to lodge your Resource Management Application online? NOTE: You need to be a Registered User (see below) to use the online RMA service.


Registered users

Are you a Registered User? Some services require you to be registered with Council. Select this option to Register.